My Marshfield Clinic Help (2024)

To book a new visit with your provider through your My Marshfield Clinic account, follow these steps:

1.Select who the appointment is for.
2.Select a Provider from the list.
3.Select a reason for your appointment.
4.Select a location for your appointment.
5.Select a date/time for the appointment from the available.
6.Add comments regarding specific requests or special needs for the appointment.
7.Your appointment will be added to your upcoming list of appointments.

When you have a reason for your visit, but not a specific doctor in mind, follow these steps to set up your appointment online:

1.Select who the appointment is for.
2.Select a location for the appointment.
3.Select a time for the appointment.
4.Add reason for visit or special needs.
5.You'll have the option to receive an email with appointment details.
6.Select Schedule Appointment button.
7.Your appointment will be added to your upcoming list of appointments.

Complete the following steps to send a prescription renewal or medication refill request through your My Marshfield Clinic account:

1.Click 'Health Record' and then 'Medications' in the left navigation pane.
2.Click the 'Refill/Renew' button.
• Select 'Renew Prescriptions' if your prescription is out of date and needs to be renewed by your provider before you can get additional refills.
• Select 'Refill Medications' to get additional medications for an existing prescription that is still valid.
3.From the Medication Refill or Prescription Renewal form, select a provider. You can search for your particular provider by starting to type the name.
4.Select the check box next to the medications you want to refill or renew. The medications listed on this page are the current medications in your health record.
5.For any medications not listed in this section, click 'Add Medication' and enter the prescription number and medication name.
6.Select and enter contact options as appropriate.
7.Enter any additional comments.
7.Click 'Send' to submit your request.

You can view valuable reports underneath the 'Health Records' tab of the left navigation pane. You will see the following options:
• Lab Results: Microbiology
• Lab Results: Pathology
• Lab Results & Vitals
• Radiology Results

You can filter lab results by date range if you're searching for a specific report.

Click the title to view the report or select the 'Download' button to the right of the title to save a PDF copy of the report.

Click 'Health Record' and 'Visit Summaries' along the left side of the page to access your care summaries. Here you can select the title of each summary to view it or click the 'Download' or 'Send' buttons.

The 'Download' option allows you to save a copy of the visit information directly to your personal computer.

After clicking 'Send', you will be able to choose either 'Select Direct Email' or 'Send Unsecure Email'.
• Use 'Send Direct Email' if you are looking to send the health record information to a organization or provider with an email that ends in 'direct.org'.
• Use 'Send Unsecure Email' if you looking to send the email to any other email address. You will be required to enter the email address you want to contact, a message to the recipient and a phone number.

Usually your My Marshfield Clinic account displays only the parts of your health record that are associated with a particular provider. Also, some confidential information isn't displayed in the portal.

If you still think some of your health record is missing, incuding your lab results, please discuss this with your care team during your next visit or send us a message from your account.

You can message your provider directly through your online account. Here's how:

1.Select the 'Send a message' button within your Inbox.
2.Use the dropdown to select on who’s behalf the message is sent.
3.Type at least two letters of the provider’s name in the 'To' field to generate a list to select from.
4.In the 'Subject' field, the following predefined subjects can be selected: Appointment, Health and Symptoms questions, Patient Advisor questions, Other, Referral Request or Test Results.
5.You can include attachments with your message. You'll be asked to select a document or image from a saved file on your device (maximum size is 25 MB). Do not copy and paste an image as that will not be viewable.
6.Type your message in the message box and select the 'Send' button when ready.

While you are viewing an open message, you will be able to move a message to your trash. Before a message is removed, a confirmation message will appear, asking you to confirm that you want to delete the message.

Note: Deleting a message removes it only from the view of the primary user and not for any proxy users.

You can also view messages you have deleted by clicking on 'Trash' on your patient portal menu. You can move these messages back to your inbox or delete them from your trash.